FAQ - Coopoly

FAQ

I chose in-store pick-up, when can I pick up my purchase?

Normally your purchase is ready fairly quickly, please wait for the confirmation email indicating that your purchase is available.

How long will the delivery of my package take?

If your purchase is available in store, the delivery is approximately 48 hours in working days, otherwise it takes at least 10 working days to get your purchase.

How do I get the tracking number for my package?
When your package is shipped, you will receive an email notification from Purolator, you can then follow up on Purolator's website.

How do I know if the product is available in store?

You have to select the product page on our website, under the availability field; if it says "ship within 2 working days" it is available in store otherwise it will be indicated delivered within 2 working weeks. However, you can always contact us to check our inventory.

I would like to have my calculator approved for exams?

You can do it at the cash counter in store, only non-programmable calculators are accepted for exams. A selection of calculators that can be certified is available in store.

I downloaded an e-book but I can't open it?

You must first download the free Adobe Digital Edition software to be able to read your book.

I downloaded an e-book but I don't see it on my computer?

Check in your downloads, it is in the form of a link.

I downloaded an e-book in PDF format but I cannot find the PDF file on my computer?

Digital books in PDF format are formatted for printing, but they are not standard PDF files, they must absolutely be opened with the free Adobe Digital Edition software.

I have an error message when I try to open my digital book?

Digital books are protected by a license to prevent copying, if you have tried to open it with software other than digital book reading software, you may have blocked the license. Please contact us.

I bought an e-book by mistake, can I get a refund?

If you downloaded the book on your computer no refund can be made.

I bought a paper book, but I don't need it, can I get a refund?

A refund can only be made in the case of a course withdrawal.