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Summary of J. Richard Hackman's Leading Teams
Everest Media
Availability:
Ebook in EPUB format. Available for immediate download after we receive your order
Ebook in EPUB format. Available for immediate download after we receive your order
Publisher:
Everest Media LLC
Everest Media LLC
DRM:
Watermark
Watermark
Publication Year:
2022
2022
ISBN-13:
9781669388630
Description:
Please note: This is a companion version & not the original book.
Sample Book Insights:
#1 You are the director of in-flight services for a major airline. You are responsible for 2,000 flight attendants who provide passenger service and cabin safety. The most important factor affecting repeat business is the quality of the service passengers receive.
#2 The strategies used by two airlines to structure and lead their flight attendants illustrate two radically different alternatives for structuring and leading work teams.
#3 The airline carefully designed a cabin product and in-flight delivery routines to achieve its ambitious objective of providing every passenger with such a degree of service that they were committed to the airline for their next trip.
#4 The flight attendants at this airline were very skilled and experienced, and they had more than enough knowledge to execute the work. The company was able to be very selective about whom it hired.
Sample Book Insights:
#1 You are the director of in-flight services for a major airline. You are responsible for 2,000 flight attendants who provide passenger service and cabin safety. The most important factor affecting repeat business is the quality of the service passengers receive.
#2 The strategies used by two airlines to structure and lead their flight attendants illustrate two radically different alternatives for structuring and leading work teams.
#3 The airline carefully designed a cabin product and in-flight delivery routines to achieve its ambitious objective of providing every passenger with such a degree of service that they were committed to the airline for their next trip.
#4 The flight attendants at this airline were very skilled and experienced, and they had more than enough knowledge to execute the work. The company was able to be very selective about whom it hired.
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