Preview this ebook
Summary of John P. Kotter & Dan S. Cohen's The Heart of Change
Everest Media
Availability:
Ebook in EPUB format. Available for immediate download after we receive your order
Ebook in EPUB format. Available for immediate download after we receive your order
Publisher:
Everest Media LLC
Everest Media LLC
DRM:
Watermark
Watermark
Publication Year:
2022
2022
ISBN-13:
9781669384601
Description:
Please note: This is a companion version & not the original book.
Sample Book Insights:
#1 The four behaviors that commonly stop needed change are complacency, immobilization, you-can’t-make-me-move deviance, and a very pessimistic attitude. People do not look carefully at the evidence and start moving, instead holding back or complaining if others initiate new action.
#2 The approach in Bosses’ Approval assumed that these behaviors and feelings weren’t present in the organization, or wouldn’t be relevant once the management committee approved the change. These are huge assumptions, and they were proven wrong in Approval.
#3 A customer was upset with the quality of the product he received from our company. The company sent a video camera to record his conversation with our employees, and the employees were shocked by the negative feedback.
#4 The central challenge in step 1 is getting off the dime. The histories behind Bosses’ Approval and Videotaping share many common elements, but look how radically different the stories are.
Sample Book Insights:
#1 The four behaviors that commonly stop needed change are complacency, immobilization, you-can’t-make-me-move deviance, and a very pessimistic attitude. People do not look carefully at the evidence and start moving, instead holding back or complaining if others initiate new action.
#2 The approach in Bosses’ Approval assumed that these behaviors and feelings weren’t present in the organization, or wouldn’t be relevant once the management committee approved the change. These are huge assumptions, and they were proven wrong in Approval.
#3 A customer was upset with the quality of the product he received from our company. The company sent a video camera to record his conversation with our employees, and the employees were shocked by the negative feedback.
#4 The central challenge in step 1 is getting off the dime. The histories behind Bosses’ Approval and Videotaping share many common elements, but look how radically different the stories are.
Ebook Preview