Summary: Best Practices - Robert Hiebeler, Thomas Kelly and Charles Ketteman

Availability:
Ebook in EPUB format. Available for immediate download after we receive your order

DRM:
Watermark

Publication Year:
2013

ISBN-13: 9782806222800

This work offers a summary of the book "BEST PRACTICES: Building Your Business With Customer-Focused Solutions" by Robert Hiebeler, Thomas Kelly &amp; Charles Ketteman.<br>Robert Hiebeler is the Managing Director of KnowledgeSpace, an Arthur Andersen project dedicated to the productive leverage of knowledge. Thomas Kelly is the Managing Partner of Arthur Andersen Knowledge Enterprises, a business focused on e-commerce and Internet based businesses. Charles Ketteman is the Managing Partner of Arthur Andersen’s Business Consulting Practice. <br>Arthur Andersen conducted a $30 million research project to identify specifically what world-class companies do better than anyone else. Six business processes were identified and labeled ''best practices’’ because they represent the optimum way for companies to achieve extraordinary results.<br>Taken together, these six business processes combine in a total commitment to and focus on the customer. Best-practice companies vigorously attempt to understand markets, form close associations with customers, design, market and deliver products that customers want. In the process, best-practice companies provide unequaled levels of service to their customers. When everything in the company is focused on learning and responding to what the customer wants, world-class performance can be achieved.<br>Best Practices is the book you need if you wish to learn from the best companies.