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Winning with the Caller from Hell
Shaun Belding, Elaine R. Kelly
Disponibilité:
Ebook en format PDF. Disponible pour téléchargement immédiat après la commande.
Ebook en format PDF. Disponible pour téléchargement immédiat après la commande.
Éditeur:
ECW Press
ECW Press
Protection:
Filigrane
Filigrane
Année de parution:
1969
1969
ISBN-13:
9781554906956
Description:
?Callers from Hell - they scream, sob, and sometimes they're so incoherent you can't understand them!
Shaun Belding's new book tells you how to help defuse conflict, identifies effective strategies such as lift (Listen to your customer; Involve yourself; Focus on the issue; Thank them), and shows you how a majority of difficult callers can be turned into your most loyal customers.
Shaun Belding's new book tells you how to help defuse conflict, identifies effective strategies such as lift (Listen to your customer; Involve yourself; Focus on the issue; Thank them), and shows you how a majority of difficult callers can be turned into your most loyal customers.
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