Summary: Uncommon Service

Disponibilité:
Ebook en format EPUB. Disponible pour téléchargement immédiat après la commande.

Protection:
Filigrane

Année de parution:
2014

ISBN-13: 9782511018767

<b>The must-read summary of Frances Frei and Anne Morriss' book: "Uncommon Service: How to Win by Putting Customers at the Core of Your Business".<br><br></b>This complete summary of the ideas from Frances Frei and Anne Morriss' book "Uncommon Service" shows that it’s not enough to demand that employees deliver a great service. In other words, it is indispensable to design a business model so that all employees deliver excellent service as an everyday occurrence. This summary provides a guideline in five steps to establish the cornerstones for delivering uncommon service on an ongoing basis.<br><br><b>Added-value of this summary:</b><br>• Save time<br>• Understand key concepts<br>• Expand your knowledge<br><br><b>To learn more, read "Uncommon Service" and discover the key to developing excellence in your business.</b><br>