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Winning with the Caller from Hell
Shaun Belding, Elaine R. Kelly
Availability:
Ebook in PDF format. Available for immediate download after we receive your order
Ebook in PDF format. Available for immediate download after we receive your order
Publisher:
ECW Press
ECW Press
DRM:
Watermark
Watermark
Publication Year:
1969
1969
ISBN-13:
9781554906956
Description:
?Callers from Hell - they scream, sob, and sometimes they're so incoherent you can't understand them!
Shaun Belding's new book tells you how to help defuse conflict, identifies effective strategies such as lift (Listen to your customer; Involve yourself; Focus on the issue; Thank them), and shows you how a majority of difficult callers can be turned into your most loyal customers.
Shaun Belding's new book tells you how to help defuse conflict, identifies effective strategies such as lift (Listen to your customer; Involve yourself; Focus on the issue; Thank them), and shows you how a majority of difficult callers can be turned into your most loyal customers.
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